Services Management

All pathways > BPO > Operations Support

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Services Account Manager

Account managers serve as the liaison between companies and their customers. Their core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

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Operations Administrator

An operations administrator primarily edits, plans, coordinates, or directs the administrative services of an organization.

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Dispatcher

Control the workflow of employees at warehouses and call centers.

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Dispatch Intern

This position assists managers and supervisors by performing advanced administrative activities and functions.

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Technical Director

Manages the design and maintenance of their organization's technical processes and services.

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Operations Manager

Provides leadership to a professional team of Service Desk staff.

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Head of Operations

Responsible for designing policies, overseeing customer service and implementing technology solutions.

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