Reactive Services
Service Desk Intern
Service Desk Intern are in training to be the the first point of contact for customers to engage the company with service incidents and queries.
Discover
Service Desk Level 2
Assess issues and provide solutions for problems that cannot be handled by tier 1.
Discover
Service Desk Level 3
The second point of contact for customers to engage the company with service incidents and queries.
Discover
Senior Service Desk Analyst
Key role is overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality is maintained and that service targets are met.
Discover
Service Desk Supervisor
Provide Level 3 support in accordance with the company’s Incident Management process and to escalate to Resolution Team when necessary.
Discover
Reactive Services Manager
Responsible for managing daily operations of the service desk, the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Discover
Head of Operations
Responsible for designing policies, overseeing customer service and implementing technology solutions.
Discover
Director of Operations
Directors of operations are responsible for everything from negotiations, budgeting, and purchasing. They're especially skilled at developing long-term operational strategies, working closely with senior management to meet company objective
Discover