Proactive Services
NOC Technician
Oversees complex network components and are responsible for network management.
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Systems Analyst Level 2
Researches, analyse and design system applications to meet the needs of the organisation.
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Systems Analyst Level 3
Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.
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Proactive Service Manager
Responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
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Technology Team Lead
Translates business requirements into IT solutions considering the existing IT environment and business constraints.
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Head of Operations
Responsible for designing policies, overseeing customer service and implementing technology solutions.
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Director of Operations
Directors of operations are responsible for everything from negotiations, budgeting, and purchasing. They're especially skilled at developing long-term operational strategies, working closely with senior management to meet company objective
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