Customer Success
Director Customer Experience
Director of customer experience (CX) is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization's overall customer experience goals
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Head of Customer Success
A head of Customer Success is responsible for building and leading the Customer Success team. This team consists of various roles like Customer Success Managers (CSM), and Account Managers. Their role is to ensure customers are successful using the product the company sells
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Customer Success Manager
Customer Success Managers (CSMs) are a unique hybrid role between customer service and sales. Their main goal is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users).
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Customer Success Specialist
Responsible for building, managing, and growing the relationships that businesses have with their customers.
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Customer Success Intern
Learn how to draft and revise marketing communications, answer inbound phone calls from customers, help customers to resolve issues with products or services, providing product information, and directing them to useful resources about the brand
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