Customer Services
Customer Services Career Breakdown
Customer Implementation
Roles related to installation or commissioning of company products and services at the customer.
Customer Success
Roles focused on ensuring customers achieve success: their desired outcomes while using your company's product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes.
Customer Experience
Roles related to customer experience is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Call Center Operations
Jobs related to call center roles.
Workforce Management and QA
Job Roles for Workforce Management and Quality Assurance.