Call Center Operations

All pathways > BPO > Customer Services

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Call Center Operations Manager

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

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Supervisor

A supervisor works to ensure a positive experience for the customer by overseeing all aspects of their experience interacting with the company.

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Senior Agent

A senior agent manages incoming calls, generates leads, and schedules appointments for important meetings.

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Junior Agent

Assists the Senior Agent with all aspects of sales, database management, cultivating opportunities and contract negotiations.

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Director Customer Experience

Director of customer experience (CX) is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization's overall customer experience goals

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Head of Customer Experience

Head of Customer Experience is responsible for ensuring that customer satisfaction across all engagement points is paramount, and will need to embed relevant measurements across a range of events and customer focused activities

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